Shipping policy

 

Thank you for shopping at mrsrku.shop.

This Shipping Policy explains our order processing, free shipping service, estimated delivery times, tracking procedures, delivery delays, and how to report missing or damaged parcels.

This policy applies to orders placed through mrsrku.shop for delivery to customers in the United Kingdom.

1. Free Standard Shipping

mrsrku.shop provides free standard shipping on all eligible orders.

There is no minimum purchase amount required to qualify for free standard shipping unless a different condition is clearly displayed before checkout.

Customers will not be charged a standard shipping fee for eligible UK orders.

If an optional express, priority, or premium delivery service becomes available, any additional cost will be clearly displayed during checkout before the order is submitted.

2. Estimated Delivery Time

The estimated total delivery time for standard shipping is:

15–20 business days

Business days are Monday to Friday, excluding UK public holidays.

The estimated delivery period begins after your order has been successfully confirmed and payment has been authorised.

The 15–20-business-day estimate includes normal order processing and transportation time.

3. Order Processing

Orders are normally reviewed and prepared for dispatch within 1–3 business days.

Order processing may include:

• Payment verification

• Order information review

• Product quality inspection

• Packaging

• Preparation of shipping documents

• Handover to the delivery carrier

The processing period forms part of the overall estimated delivery timeframe of 15–20 business days.

Orders placed during weekends or UK public holidays will normally begin processing on the next business day.

4. Order Confirmation

After placing an order, you should receive an order confirmation email at the email address provided during checkout.

Please review the confirmation carefully and ensure that the following information is correct:

• Customer name

• Email address

• Telephone number

• Product, size, colour, and quantity

• Delivery address

• Postcode

If any information is incorrect, contact us immediately at:

info@mrsrku.shop

We will make reasonable efforts to correct the information before the order is processed or dispatched. However, changes cannot be guaranteed after fulfilment has begun.

5. Delivery Areas

We currently provide standard delivery to eligible addresses within the United Kingdom.

Delivery availability may depend on the destination, postcode, carrier coverage, and any applicable delivery restrictions.

Certain remote areas, islands, military addresses, PO boxes, or restricted locations may require additional delivery time or may not be supported by all carriers.

Where we cannot deliver to an address, we will contact the customer and provide an appropriate solution, which may include requesting an alternative address or cancelling and refunding the affected order.

6. Dispatch Confirmation and Tracking

When your order has been dispatched, we may send a shipping confirmation email containing:

• Tracking number

• Carrier information

• Tracking link

• Dispatch date

• Available delivery updates

Tracking information may take 2–5 business days to become active after dispatch because the carrier may need time to collect, scan, and register the parcel in its system.

A temporary lack of tracking updates does not necessarily mean that the parcel has stopped moving.

7. Multiple Parcels

An order containing multiple products may be dispatched in separate parcels.

This may happen when:

• Products are stored at different fulfilment locations

• One product is ready before another

• Parcel size or weight restrictions apply

• Separate shipping improves delivery efficiency

Different parcels may arrive on different dates and may have separate tracking numbers.

You will not be charged additional standard shipping fees when an order is divided into multiple parcels.

8. Delivery Estimates

The delivery timeframe of 15–20 business days is an estimate and not a guaranteed delivery date unless we have expressly confirmed a guaranteed date in writing.

Delivery may occasionally take longer because of circumstances outside our reasonable control, including:

• Severe weather

• Public holidays

• Carrier disruption

• Customs or security inspections

• Transport delays

• Industrial action

• High seasonal demand

• Incorrect or incomplete addresses

• Failed delivery attempts

• Government restrictions

• Natural disasters

• Other exceptional events

We will take reasonable steps to minimise delays and assist affected customers.

9. UK Public Holidays and Peak Periods

Order processing and delivery may take longer during:

• Christmas and New Year

• Easter holidays

• Bank holidays

• Black Friday and Cyber Monday

• Major promotional events

• Periods of unusually high order volume

• Carrier peak seasons

Customers should allow additional time when ordering during these periods.

Where possible, we recommend placing time-sensitive orders in advance.

10. Delivery Address Responsibility

Customers are responsible for providing a complete and accurate delivery address.

The address should include:

• Full recipient name

• House number or building name

• Street name

• Flat, apartment, or unit number

• Town or city

• County, where applicable

• Correct postcode

• Contact telephone number

mrsrku.shop is not responsible for delays caused by incorrect, incomplete, or outdated information supplied by the customer.

However, we will take reasonable steps to help resolve delivery issues.

11. Address Changes

To request an address change, contact us as soon as possible at:

info@mrsrku.shop

Please include:

• Full name

• Order number

• Original delivery address

• Correct delivery address

We cannot guarantee an address change after an order has been processed or dispatched.

Once a parcel has entered the carrier’s network, the carrier may refuse the change or may charge a redirection fee.

12. Failed Delivery Attempts

The carrier may leave a notification, attempt redelivery, deliver to an authorised safe place, or direct the customer to collect the parcel from a local collection point.

Customers are responsible for following the carrier’s instructions within the stated collection or redelivery period.

A parcel may be returned to the sender if:

• The recipient is unavailable

• The address is incorrect or incomplete

• The parcel is refused

• The parcel is not collected

• The carrier cannot safely complete delivery

• Repeated delivery attempts are unsuccessful

If a parcel is returned, contact us to discuss redelivery or a refund.

Reasonable costs directly caused by incorrect information, unjustified refusal, or failure to collect may be deducted where permitted by law. This will not affect rights that cannot legally be excluded.

13. Refused Parcels

Please do not refuse a parcel unless instructed to do so by our customer service team.

Refusing a parcel does not automatically complete a cancellation or return request.

A refused parcel may take additional time to return to our fulfilment facility, and we may be unable to process a refund until the parcel has been received and identified.

To cancel or return an order, contact:

info@mrsrku.shop

14. Parcels Marked as Delivered

If tracking shows that your parcel has been delivered but you cannot locate it, please:

1. Check the delivery address on your order.

2. Check entrances, porches, gardens, garages, and designated safe places.

3. Ask members of your household.

4. Check with neighbours.

5. Contact reception staff or building management where applicable.

6. Review any carrier delivery photograph or notification.

7. Contact the delivery carrier for further information.

If the parcel remains missing, contact us at info@mrsrku.shop.

Please include your order number and tracking number. We will review the available information and assist with the carrier investigation.

15. Lost Parcels

A parcel will not normally be considered lost until the carrier’s expected delivery period and investigation period have passed.

If tracking has not updated for an extended period or the parcel has not arrived after the estimated delivery timeframe, contact us at:

info@mrsrku.shop

We may ask you to confirm:

• Order number

• Delivery address

• Tracking number

• Date of the last tracking update

• Whether you contacted the carrier

• Whether neighbouring properties were checked

Depending on the investigation outcome and your applicable rights, we may offer an appropriate remedy, such as a replacement or refund.

16. Damaged Parcels

Please inspect your parcel and products as soon as reasonably possible after delivery.

If an item arrives damaged, contact us promptly at:

info@mrsrku.shop

Please provide:

• Full name

• Order number

• Description of the damage

• Photograph of the outer packaging

• Photograph of the shipping label

• Photograph or video of the damaged product

Please retain the product and packaging until we have reviewed the issue.

Depending on the circumstances, we may provide a replacement, refund, partial refund, or another appropriate remedy.

This section does not affect your statutory rights regarding faulty or damaged goods.

17. Incorrect or Missing Items

If your order contains an incorrect item or an item is missing, please contact us at:

info@mrsrku.shop

Include:

• Order number

• Name of the missing or incorrect product

• Photograph of the products received

• Photograph of the parcel and shipping label

• Any relevant packaging information

Please remember that products may be delivered in separate parcels. Check your dispatch emails and tracking numbers before reporting an item as missing.

18. Delivery Delays

If your order has not arrived within 20 business days, please check the tracking information first.

If tracking is unavailable, has not updated, or does not explain the delay, contact us at:

info@mrsrku.shop

We will review the order and provide available information.

Where delivery is substantially delayed, we will handle the matter in accordance with these terms, our other store policies, and applicable UK consumer law.

Nothing in this policy removes any legal right to cancel an order or receive a refund where goods are not delivered within an agreed or legally required period.

19. Time-Sensitive Orders

Please consider the estimated 15–20-business-day delivery period before ordering products required for:

• Weddings

• Birthdays

• Holidays

• Travel

• Parties

• Performances

• Seasonal events

• Other fixed dates

Unless we expressly confirm a guaranteed delivery date in writing, delivery estimates do not constitute a guarantee that an order will arrive before a particular event.

20. Customs Duties and Import Taxes

Standard shipping is free, meaning that mrsrku.shop does not charge the customer a standard delivery fee for eligible orders.

Where additional customs duties, import taxes, or government charges may apply, relevant information will be disclosed during checkout or before the customer becomes bound by the order, where required.

We will not describe a government tax or customs charge as a shipping fee.

Customers should contact us before ordering if they have questions about potential charges.

21. Order Cancellation Before Dispatch

You may request to cancel an order before it has been dispatched.

Contact us immediately at:

info@mrsrku.shop

Please include your name and order number.

We will make reasonable efforts to cancel the order, but cancellation cannot be guaranteed after processing has begun.

If the order has already been dispatched, you may need to receive it and follow our Return and Refund Policy.

22. Returns

Shipping an order to you and returning an item are separate processes.

Free standard shipping on the original order does not automatically mean that change-of-mind return postage is free.

Return shipping costs, eligibility, procedures, and refund conditions are explained in our Return and Refund Policy.

Please contact us before sending any return. Do not automatically return an item to the address printed on the parcel, as that address may not be authorised to process customer returns.

23. Customer Service

For shipping, delivery, tracking, damaged parcel, or missing order enquiries, contact:

Store name: mrsrku.shop
Website: mrsrku.shop
Email: info@mrsrku.shop

To help us respond efficiently, include:

• Your full name

• Order number

• Email address used for the order

• Tracking number, where available

• Clear description of the issue

• Relevant photographs or documents

24. Changes to This Shipping Policy

We may update this Shipping Policy to reflect changes to:

• Delivery services

• Carrier arrangements

• Fulfilment procedures

• Delivery locations

• Applicable legal requirements

• Our business operations

The updated version will be published on mrsrku.shop with a revised “Last updated” date.

Changes will not normally remove rights relating to an order that has already been accepted.

25. Statutory Rights

Nothing in this Shipping Policy excludes, restricts, or replaces any consumer rights or remedies that cannot legally be excluded under applicable United Kingdom law.