Terms of service

Welcome to mrsrku.shop.

These Terms of Service (“Terms”) govern your access to and use of the mrsrku.shop website and your purchase of products from us.

Throughout these Terms, the words “mrsrku.shop”, “we”, “us”, and “our” refer to the operator of mrsrku.shop. The words “you” and “your” refer to any visitor, customer, or other person using our website.

Please read these Terms carefully before using our website or placing an order. By accessing our website or purchasing a product, you agree to these Terms, together with our Privacy Policy, Shipping Policy, and Return and Refund Policy.

Nothing in these Terms excludes, restricts, or replaces any statutory rights available to consumers under applicable United Kingdom law.

1. About Our Store

Store name: mrsrku.shop
Website: mrsrku.shop
Customer service email: info@mrsrku.shop

mrsrku.shop is an online retailer offering clothing, fashion items, and related products to consumers.

Questions regarding these Terms may be sent to info@mrsrku.shop.

2. Eligibility to Use Our Website

To place an order, you must:

Be at least 18 years old or have the permission and supervision of a parent or legal guardian
Have the legal capacity to enter into a binding contract
Provide accurate and complete information
Use a payment method that you are authorised to use

By placing an order, you confirm that you satisfy these requirements.

We may refuse or cancel an order where we reasonably believe that the order was placed fraudulently, unlawfully, without appropriate authorisation, or in violation of these Terms.

3. Personal and Consumer Use

Our products are offered primarily for personal and household use.

Unless we agree otherwise in writing, you must not purchase products from our website for unauthorised resale, commercial redistribution, fraudulent activity, or any unlawful purpose.

We may reasonably limit quantities or refuse unusually large or repeated orders where we believe products are being purchased for unauthorised commercial resale.

Any restriction will be applied fairly and will not affect rights that cannot legally be excluded.

4. Product Information

We take reasonable steps to ensure that product descriptions, specifications, measurements, availability, and images are accurate.

However:

Colours may appear differently depending on your screen, device, lighting, and display settings
Measurements may vary slightly because of manufacturing methods or manual measurement
Pattern placement may vary between individual garments
Product packaging may differ from images shown
Minor design improvements may be made without materially changing the product

These variations do not limit your rights where a product is faulty, materially misdescribed, not of satisfactory quality, or not fit for its intended purpose.

Please review product descriptions and size information carefully before ordering.

5. Clothing Sizes and Fit

Sizes may vary between products, manufacturers, designs, and regions.

Any size chart or fit guidance provided is intended to help customers select a suitable size but cannot guarantee a particular fit.

Customers should review the measurements provided on the relevant product page rather than relying solely on a standard size label.

This section does not affect your cancellation rights or your rights concerning faulty or misdescribed products.

6. Product Availability

All products are subject to availability.

Adding a product to your shopping basket does not reserve it. A product may become unavailable before checkout is completed or before an order is accepted.

If a product becomes unavailable after you place an order, we may:

Contact you to offer a reasonable alternative
Remove the unavailable product and refund the amount paid for it
Cancel the affected order and issue a refund

We will not substitute a materially different product without your agreement.

7. Prices

Prices are displayed in the currency shown on the website.

Unless clearly stated otherwise, the price displayed for a product does not include any separately identified delivery charge. Any applicable delivery charge, tax, or other mandatory cost will be shown before you submit your order.

We may change prices at any time, but price changes will not normally affect an order that we have already accepted.

Promotional prices are valid only during the stated promotional period and may be subject to specific conditions.

8. Pricing and Website Errors

We make reasonable efforts to ensure that prices and product information are correct.

If we discover an obvious pricing, description, availability, or technical error before accepting an order, we may correct the error and ask whether you wish to continue at the correct price or with the corrected information.

If we cannot contact you, or you do not agree to continue, we may cancel the affected order and refund any payment received.

We will not rely on this section to avoid an accepted contract merely because a promotion or price later becomes less commercially favourable to us.

9. Placing an Order

The products displayed on our website are invitations for customers to submit an order.

When you place an order, you are offering to purchase the selected products subject to these Terms.

After submitting an order, you may receive an acknowledgement email. An acknowledgement confirms that we received your order but does not necessarily mean that the order has been accepted.

A contract is normally formed when we send you an order confirmation or dispatch confirmation indicating that the order has been accepted.

If different wording in our checkout or confirmation email clearly identifies an earlier acceptance point, that wording will apply.

10. Order Acceptance

We may decline an order before acceptance for reasonable reasons, including:

A product is unavailable
Payment cannot be authorised
Information provided is incomplete or inaccurate
A price or product description contains an obvious error
The order appears fraudulent or unauthorised
Delivery is not available to the supplied address
A quantity restriction applies
The order would breach applicable law

If we decline an order after payment has been taken, we will refund the affected payment to the original payment method.

11. Order Information

You are responsible for checking that your order information is accurate before submitting it, including:

Product
Size
Colour
Quantity
Customer name
Email address
Telephone number
Billing address
Delivery address

Please contact info@mrsrku.shop promptly if you notice an error.

We will make reasonable efforts to amend an order before processing or dispatch, but changes cannot be guaranteed once fulfilment has begun.

12. Payment

Available payment methods will be displayed during checkout.

By submitting payment information, you confirm that:

The information is accurate
You are authorised to use the payment method
Sufficient funds or credit are available
The payment provider may process the transaction

Payment may be processed by an independent payment provider. The provider may conduct authentication, security, or fraud-prevention checks.

We do not generally receive or store complete payment card details.

We may delay or decline an order if payment is refused, reversed, disputed, or identified as potentially fraudulent.

13. Additional Charges

We will not charge optional fees or add-on payments without obtaining the consent required by law.

Any mandatory delivery charge or other unavoidable cost will be disclosed before you submit your order.

Your card issuer, bank, or payment provider may independently impose currency conversion, international transaction, or account charges. These charges are controlled by the relevant provider and are not charged by mrsrku.shop.

14. Discount Codes and Promotions

Discount codes and promotional offers:

Must be used before their stated expiry date
May be limited to selected products or customers
May require a minimum order value
May not be combined unless expressly permitted
Have no cash value
Must not be reproduced, sold, or used fraudulently

Unless stated otherwise, only one discount code may be used per order.

We may withdraw or correct a promotion where there is an obvious technical error, misuse, fraud, or unauthorised distribution. This will not affect an order that has already been validly accepted unless permitted by law.

If an order is returned, a refund will be based on the amount actually paid after the discount was applied.

15. Delivery

We will deliver products to the delivery address provided during checkout.

Estimated processing and delivery times may be displayed on the website, during checkout, in the order confirmation, or in our Shipping Policy.

Delivery estimates are not guaranteed unless we expressly agree to a guaranteed delivery date.

Unless a different delivery period has been agreed, we will deliver within the period required by applicable law.

You must provide a complete and accurate delivery address. We are not responsible for delay caused by inaccurate information supplied by you, but we will take reasonable steps to help resolve the issue.

16. Delivery Delays

Delivery may be affected by events outside our reasonable control, including:

Severe weather
Natural disasters
Carrier disruption
Customs procedures
Transport disruption
Industrial action
Public holidays
Government restrictions
Security incidents
Incorrect delivery information
Exceptional demand

We will take reasonable steps to minimise delays and keep you informed where appropriate.

Nothing in this section removes any legal right you may have to cancel an order or receive a refund when goods are not delivered within an agreed or legally required period.

17. Risk and Ownership

Responsibility for the products normally passes to you when you, or a person identified by you other than the carrier, takes physical possession of them.

Ownership of the products passes to you after we have received full payment and the products have been delivered, subject to applicable law.

18. Failed, Refused, or Uncollected Deliveries

Where a parcel cannot be delivered because of an incorrect address, refusal, failure to collect, or repeated unsuccessful delivery attempts, it may be returned to us or our fulfilment provider.

We may contact you to arrange redelivery or a refund.

Where permitted by law, reasonable direct costs caused by inaccurate information or an unjustified failure to accept delivery may be deducted from a refund. We will not impose excessive charges or make deductions that unlawfully restrict your consumer rights.

19. Right to Cancel

Consumers purchasing online generally have a legal right to cancel most product orders within the applicable cancellation period.

For most eligible goods, you may notify us that you wish to cancel within 14 days after receiving the goods. After notifying us, you normally have a further 14 days to return them.

Certain products may be excluded from the right to cancel, including:

Personalised or customised products
Products made to your specifications
Sealed hygiene-sensitive products after the seal has been removed
Other products excluded by applicable law

Full cancellation and return procedures are set out in our Return and Refund Policy.

To request a cancellation, contact:

info@mrsrku.shop

20. Returns and Refunds

Returns and refunds are governed by our Return and Refund Policy and applicable consumer law.

You should contact us before returning an item so that we can provide the correct instructions and return address.

Do not automatically return products to the address printed on the original parcel. That address may belong to a carrier or fulfilment facility that is not authorised to process customer returns.

Nothing in our Return and Refund Policy or these Terms limits your statutory remedies for faulty, damaged, incorrect, or misdescribed goods.

21. Faulty or Misdescribed Products

Products supplied by us must meet the standards required under applicable consumer law.

Your legal rights may apply where products are:

Faulty
Damaged
Not of satisfactory quality
Not fit for their intended purpose
Materially different from their description
Incorrectly supplied

Depending on the circumstances, you may be entitled to an appropriate remedy, which could include a refund, repair, replacement, or price reduction.

Please contact info@mrsrku.shop and provide your order number, a description of the issue, and relevant photographs where reasonably available.

Photographs help us investigate a complaint but will not be used to unfairly prevent you from exercising your statutory rights.

22. Customer Accounts

You may be able to create a customer account.

You are responsible for:

Providing accurate account information
Keeping your login credentials confidential
Restricting unauthorised access to your device
Informing us promptly of suspected unauthorised account activity

You must not impersonate another person, create an account using false details, or use another customer’s account without permission.

We may suspend an account where reasonably necessary to investigate fraud, misuse, a security incident, or a material breach of these Terms.

23. Acceptable Use

You must not use our website:

For an unlawful or fraudulent purpose
To violate another person’s rights
To transmit malicious code
To gain unauthorised access to systems or accounts
To interfere with website security or operation
To scrape or harvest personal information unlawfully
To submit false reviews or misleading content
To conduct payment fraud
To impersonate another person or organisation
To distribute spam or unsolicited commercial messages
To infringe intellectual property rights
To place orders using stolen payment information

We may restrict access where reasonably necessary to protect customers, our website, payment systems, or legal rights.

24. Intellectual Property

Unless otherwise stated, the website and its contents are owned by or licensed to mrsrku.shop.

Protected content may include:

Store branding
Logos
Product photographs
Graphics
Website design
Text
Videos
Product descriptions
Software
Page layouts

You may access and use the website for personal, non-commercial shopping purposes.

You must not reproduce, modify, publish, sell, distribute, scrape, republish, or commercially exploit website content without prior written permission, except where permitted by law.

Third-party trade marks and content remain the property of their respective owners.

25. Reviews and Customer Content

Where our website allows you to submit a review, photograph, comment, or other content, you confirm that:

The content reflects your genuine experience
The content is accurate to the best of your knowledge
You have the right to submit it
It does not infringe another person’s rights
It is not defamatory, threatening, discriminatory, fraudulent, or unlawful
It does not contain malicious software or unauthorised advertising

You retain ownership of your original content.

By submitting content, you grant us a non-exclusive, worldwide, royalty-free licence to host, reproduce, format, moderate, and display it for the reasonable operation and promotion of our website and products.

We may remove content that reasonably appears unlawful, fraudulent, irrelevant, abusive, or in breach of these Terms.

We do not promise to publish every review and will not manipulate reviews in a misleading manner.

26. Third-Party Services and Links

Our website may contain links to or integrations with independent third-party services, including:

Payment providers
Delivery companies
Social media platforms
Review platforms
Advertising services
Analytics providers

Third-party services are governed by their own terms and privacy policies.

We are not responsible for the independent content, availability, security, or conduct of a third-party website merely because our website contains a link to it.

This section does not exclude responsibility where the law makes us responsible for a service provider acting on our behalf.

27. Shopify Platform

Our store is hosted using Shopify, which provides the ecommerce platform through which we offer products and process orders.

Your use of certain checkout, account, payment, or technical features may involve Shopify and its service providers.

These Terms govern the contract between you and mrsrku.shop for products purchased from our store. Separate terms or privacy notices may apply to services independently provided by Shopify or another third party.

28. Website Availability

We aim to keep the website accessible and accurate, but we do not guarantee uninterrupted or error-free access.

We may temporarily suspend or restrict parts of the website for:

Maintenance
Security updates
Technical repairs
Service-provider outages
Legal or regulatory reasons
Improvements to website functionality

We will take reasonable steps to minimise disruption where practical.

29. Security

You must not attempt to:

Circumvent website security
Test systems without authorisation
Introduce viruses or harmful code
Access restricted data
Disrupt the website or checkout
Use automated systems in a way that places an unreasonable burden on the website

Suspected unlawful activity may be reported to relevant service providers or authorities where appropriate.

30. Our Responsibility to Consumers

We are responsible for foreseeable loss or damage caused by our breach of these Terms or failure to use reasonable care and skill.

Loss is foreseeable if it was an obvious consequence of the breach or if both parties knew, when the contract was formed, that it might occur.

Products sold through our consumer store are intended primarily for personal use. We are not normally responsible for business losses, including loss of profit, business opportunity, revenue, or commercial interruption, where you purchased as a consumer.

31. Liability That Is Not Excluded

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for:

Death or personal injury caused by negligence
Fraud or fraudulent misrepresentation
Breach of statutory consumer rights
Defective products where liability cannot legally be excluded
Any other liability that cannot lawfully be restricted

No provision of these Terms should be interpreted as requiring you to give up a mandatory legal remedy.

32. Events Outside Our Reasonable Control

We are not responsible for delay or failure caused by an event genuinely outside our reasonable control where we have taken reasonable steps to reduce its effects.

Such events may include major natural disasters, war, terrorism, government action, widespread telecommunications failures, epidemics, or severe transport disruption.

We will resume performance as soon as reasonably possible.

This section does not affect rights available to you where the delay becomes substantial or the contract can no longer be performed.

33. Privacy

Our collection and use of personal information are described in our Privacy Policy.

By using our website, you acknowledge that personal information may be processed as described in that policy and in accordance with applicable data protection law.

Please contact info@mrsrku.shop with privacy-related questions or requests.

34. Electronic Communications

When you place an order or contact us electronically, you agree that we may communicate with you by email or through available website and account functions.

Electronic communications may include:

Order acknowledgements
Order confirmations
Payment updates
Dispatch notifications
Delivery information
Return and refund updates
Security notices
Responses to customer enquiries

Marketing communications will be handled separately in accordance with your preferences and applicable law.

35. Changes to These Terms

We may update these Terms to reflect changes in:

Our products or services
Website functionality
Payment or fulfilment procedures
Applicable laws
Security requirements
Business operations

Updated Terms will be published on mrsrku.shop with a revised “Last updated” date.

Changes will not normally alter an order already accepted unless:

The change benefits you
The change is required by law
You agree to the change

The Terms applying when your order was accepted will generally continue to govern that order.

36. Suspension or Termination

We may suspend or terminate access to an account or website function where reasonably necessary because of:

Fraud
Unlawful conduct
Serious misuse
Security threats
Repeated material breaches of these Terms

Termination will not remove rights or obligations relating to orders already accepted, payments already made, refunds due, intellectual property, privacy, or legal claims.

37. Severability

If a court or competent authority finds that part of these Terms is unlawful, invalid, or unenforceable, that part will be treated as removed or modified only to the minimum extent necessary.

The remaining provisions will continue to apply.

38. No Waiver

If we do not immediately enforce a provision of these Terms, this does not mean that we have waived that provision or any related right.

Any waiver applies only where clearly given and only to the specific circumstances concerned.

39. Third-Party Rights

Unless these Terms expressly state otherwise, a person who is not a party to the contract between you and us has no right to enforce these Terms.

This does not affect any right or remedy that exists independently under applicable law.

40. Entire Agreement

These Terms, together with the order confirmation and the policies referenced in them, form the agreement between you and us concerning your purchase.

Nothing in this section excludes liability for fraudulent statements or prevents a consumer from relying on information that forms part of the contract under applicable law.

41. Governing Law and Courts

These Terms and any contract between you and us are governed by the applicable laws of the United Kingdom.

If you live in England or Wales, you may bring proceedings in the courts of England and Wales.

If you live in Scotland, you may bring proceedings in the Scottish courts.

If you live in Northern Ireland, you may bring proceedings in the courts of Northern Ireland.

You may also have the right to bring proceedings in another court permitted by mandatory consumer law.

42. Complaints

If you are dissatisfied with a product or service, please contact us first so that we can investigate.

Please include:

Your full name
Order number
Email address used for the order
A clear description of the issue
The outcome you are requesting
Relevant photographs or documents

We will make reasonable efforts to respond and resolve the complaint fairly.